https://www.thecustomercollection.com/theories daily 0.75 2021-01-02 https://www.thecustomercollection.com/theories/the-choice-overload-theory monthly 0.5 2021-01-02 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1609590379385-Y9QWTH3714HBDBQ1PS2K/Grammarly.PNG Theories - The Choice Overload Theory: The Dance between No Choice and Too Much Source: Grammarly https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1609589667870-2BKN34ALXPVAZKO7H3J2/Choice_Hacking.PNG Theories - The Choice Overload Theory: The Dance between No Choice and Too Much Source: Choice Hacking https://www.thecustomercollection.com/theories/3-key-moments-you-need-to-consciously-shape-for-a-holistic-experience monthly 0.5 2021-01-02 https://www.thecustomercollection.com/theories/the-halo-effect-and-why-you-should-invest-in-a-beautiful-website monthly 0.5 2020-07-27 https://www.thecustomercollection.com/theories/the-cocktail-party-effect monthly 0.5 2020-06-10 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1589797091066-LHB2TCNSQFR2AMHIDNAG/Personalization_impact.PNG Theories - The Cocktail Party Effect and it´s Value for CX Monetate E-Commerce Quarterly https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1589796760519-S4WIYZ63MJRGMCW4RTNO/Easyjet.PNG Theories - The Cocktail Party Effect and it´s Value for CX The psychology of a personalized customer experience https://www.thecustomercollection.com/theories/the-truth-you-cant-prioritize-every-customer-so-who-to-choose monthly 0.5 2020-07-27 https://www.thecustomercollection.com/theories/deloitte-digital-study-how-to-build-a-working-cx-operating-model monthly 0.5 2020-06-10 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1589809456150-0KX5WDQI5NUNFDQ5KGLT/Deloitte+Matury+Model.PNG Theories - Deloitte Digital Study: How to Build a Working CX Operating Model https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1589808385499-9WYV69UMDFTO1CN80DTC/image-asset.png Theories - Deloitte Digital Study: How to Build a Working CX Operating Model https://www.thecustomercollection.com/theories/the-peak-end-rule-how-customers-really-judge-an-experience monthly 0.5 2020-07-27 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1587740028148-DXUE0Y9IE7LLFIZ9PCB6/Peak_End.PNG Theories - The Peak-End-Rule: How Customers Really Judge an Experience https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591800866812-HWNGP0333MWN2NN1JK9B/Uber.PNG Theories - The Peak-End-Rule: How Customers Really Judge an Experience Source: Goal Gradient Effect https://www.thecustomercollection.com/theories/category/tour+dates monthly 0.5 https://www.thecustomercollection.com/theories/category/THEORIES monthly 0.5 https://www.thecustomercollection.com/theories/category/music monthly 0.5 https://www.thecustomercollection.com/theories/category/free+downloads monthly 0.5 https://www.thecustomercollection.com/theories/category/new+release monthly 0.5 https://www.thecustomercollection.com/theories/category/video monthly 0.5 https://www.thecustomercollection.com/theories/category/artist+feature monthly 0.5 https://www.thecustomercollection.com/theories/category/inspiration monthly 0.5 https://www.thecustomercollection.com/theories/tag/Design monthly 0.5 https://www.thecustomercollection.com/theories/tag/personalization monthly 0.5 https://www.thecustomercollection.com/theories/tag/Peak-End-Rule monthly 0.5 https://www.thecustomercollection.com/theories/tag/operations monthly 0.5 https://www.thecustomercollection.com/theories/tag/Key+Moments monthly 0.5 https://www.thecustomercollection.com/theories/tag/Mapping monthly 0.5 https://www.thecustomercollection.com/theories/tag/Moments+of+Truth monthly 0.5 https://www.thecustomercollection.com/theories/tag/Priorization monthly 0.5 https://www.thecustomercollection.com/theories/tag/Halo+Effect monthly 0.5 https://www.thecustomercollection.com/theories/tag/Customer+Journey monthly 0.5 https://www.thecustomercollection.com/tools daily 0.75 2022-08-31 https://www.thecustomercollection.com/tools/copywriting-copy-queen monthly 0.5 2022-08-31 https://www.thecustomercollection.com/tools/customer-journey-map-my-go-to-guide monthly 0.5 2022-08-31 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1596007454899-VHREB9R6XAXIE4RQCCIM/1_h1SDIrtH9X9B1ORNmWizzw.png Tools - Customer Journey Map: My Go-to Guide Source: Choice Hacking using UXPressia https://www.thecustomercollection.com/tools/tedw-a-useful-framework-for-turning-interviews-into-conversations monthly 0.5 2020-07-27 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1595840471334-RO8OPW9RJOBYCDTWR9KG/Mistakes+in+Interviewing.jpg Tools - TEDW: A Useful Framework for Turning Interviews into Conversations Source: Mistaking Opinions for Facts https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1595839580830-JMBWNM2I4KYLTOHJAD9S/image-asset.png Tools - TEDW: A Useful Framework for Turning Interviews into Conversations Source: UX Collective https://www.thecustomercollection.com/tools/70-questions-to-ask-your-customers monthly 0.5 2020-07-12 https://www.thecustomercollection.com/tools/the-ultimate-survey-dos-and-donts monthly 0.5 2020-07-15 https://www.thecustomercollection.com/tools/how-to-make-qualitative-textbased-feedback-actionable monthly 0.5 2022-03-01 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1594026420169-9Y3EM54OGRICPHEHPFDG/three-step+guide+for+coding.PNG Tools - How to Make Qualitative Textbased Feedback Actionable Source: Chattermill https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1594026497853-4KD362ZV1T6BOHQLFVZ5/inductive+vs+deductive+coding.PNG Tools - How to Make Qualitative Textbased Feedback Actionable Source: Chattermill https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1594025728340-TP7EK3LSXX38DRBK4644/What+is+qualitative+data+coding.PNG Tools - How to Make Qualitative Textbased Feedback Actionable Source: Chattermill https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1594028162694-CHPR1249DFQGS73XGRPY/Coding.PNG Tools - How to Make Qualitative Textbased Feedback Actionable Source: Chattermill https://www.thecustomercollection.com/tools/dschools-design-thinking-starter-kit monthly 0.5 2020-06-10 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591776817032-GQZ72411ZL5J841TYGIQ/D.School+Starterkit.PNG Tools - D.School's Design Thinking Starter Kit https://www.thecustomercollection.com/tools/tools-collaboration-creation-facilitation-documentation monthly 0.5 2020-07-02 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591013103539-Q1A9I96I014CYFWZMC5A/Mural_Design_Sprints.PNG Tools - Tools for Virtual Collaboration, Creation, Facilitation, and Documentation Template Design Sprints: Understand https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591013170708-9VM3W09TEZHJ15KZFXJS/Mural_Service_Blueprint.PNG Tools - Tools for Virtual Collaboration, Creation, Facilitation, and Documentation Template Service Blueprint https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591091039613-JQMMR7QBUD2BSP07AF0G/SessionLab_Ideation_Workshop.PNG Tools - Tools for Virtual Collaboration, Creation, Facilitation, and Documentation Source: SessionLab Ideation Workshop https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591006450671-WAEGIWN2FSJFOPDKIU6N/image-asset.png Tools - Tools for Virtual Collaboration, Creation, Facilitation, and Documentation Example for MindMeister Maps https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591094397270-510MF9D7G1RA9UQVMYM8/Post_It_App.PNG Tools - Tools for Virtual Collaboration, Creation, Facilitation, and Documentation https://www.thecustomercollection.com/tools/spice-up-your-warm-up-and-a-special-one-for-the-digital-natives monthly 0.5 2020-06-12 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591085868176-HMBE3KEPDWLG7OZO1YZL/giphy_cat.gif Tools - Spice Up Your Warm-Up https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591085858625-NPLH77RSZELU5NMSN7KI/giphy_cat_2.gif Tools - Spice Up Your Warm-Up https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591085866267-Y4GFVLB1529CCW02GP7N/giphy_cat_3.gif Tools - Spice Up Your Warm-Up https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591961402279-WC519T1QG42RMXLS7YOR/Warm_Up_Genie_Google+Jamboard.PNG Tools - Spice Up Your Warm-Up Digital Warm-up “Genie in a bottle” using Google Jamboard https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591962150607-LYX869CB84QMPFM3XHJH/Warm_Up_Skills.PNG Tools - Spice Up Your Warm-Up Digital Warm-up “Superpowers” using Google Jamboard https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591961841010-1D0BCJ0R5MC7WKKZ3PNO/Warm_Up_Timemachine_Google+Jamboard.PNG Tools - Spice Up Your Warm-Up Digital Warm-up “Timemachine” using Google Jamboard https://www.thecustomercollection.com/tools/the-jobs-to-be-done-interviewing-style-who-are-our-users-trying-to-become monthly 0.5 2020-06-10 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1589788286726-XCODCFVDV3YEC516ONMP/Interview.png Tools - The Jobs to be Done Interviewing Style: Who are our Users Trying to Become? https://www.thecustomercollection.com/tools/why-and-how-to-use-how-might-we-questions monthly 0.5 2020-06-10 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1588319887590-JABICNQVMXXO0LTKW9VK/Ideate_Design+Thinking.png Tools - A good guidance on "How Might We Questions" https://www.thecustomercollection.com/tools/use-post-purchase-surveys-to-improve-e-commerce-sales monthly 0.5 2020-06-10 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591799953561-7NC0NS2R5IVEHMV0V75Z/Waiting+time+for+survey.png Tools - Use Post-Purchase Surveys to Improve E-Commerce Sales https://www.thecustomercollection.com/tools/category/Practices monthly 0.5 https://www.thecustomercollection.com/tools/category/Theories monthly 0.5 https://www.thecustomercollection.com/tools/category/Tools monthly 0.5 https://www.thecustomercollection.com/tools/category/Mapping monthly 0.5 https://www.thecustomercollection.com/tools/tag/Brainstorming monthly 0.5 https://www.thecustomercollection.com/tools/tag/toolguide monthly 0.5 https://www.thecustomercollection.com/tools/tag/Post-Purchse monthly 0.5 https://www.thecustomercollection.com/tools/tag/Qualitative+Data+Coding monthly 0.5 https://www.thecustomercollection.com/tools/tag/Customer+Feedback monthly 0.5 https://www.thecustomercollection.com/tools/tag/Protoyping monthly 0.5 https://www.thecustomercollection.com/tools/tag/Mapping monthly 0.5 https://www.thecustomercollection.com/tools/tag/Research monthly 0.5 https://www.thecustomercollection.com/tools/tag/facilitation monthly 0.5 https://www.thecustomercollection.com/tools/tag/Feedback monthly 0.5 https://www.thecustomercollection.com/tools/tag/Workshop monthly 0.5 https://www.thecustomercollection.com/tools/tag/creation monthly 0.5 https://www.thecustomercollection.com/tools/tag/Testing monthly 0.5 https://www.thecustomercollection.com/tools/tag/Ideation monthly 0.5 https://www.thecustomercollection.com/tools/tag/workshop monthly 0.5 https://www.thecustomercollection.com/tools/tag/Starter+Kit monthly 0.5 https://www.thecustomercollection.com/tools/tag/warm-up monthly 0.5 https://www.thecustomercollection.com/tools/tag/documentation monthly 0.5 https://www.thecustomercollection.com/tools/tag/Design+Thinking monthly 0.5 https://www.thecustomercollection.com/tools/tag/Interviewing monthly 0.5 https://www.thecustomercollection.com/tools/tag/JTBD monthly 0.5 https://www.thecustomercollection.com/tools/tag/TEDW+Framework monthly 0.5 https://www.thecustomercollection.com/tools/tag/Customer+Journey monthly 0.5 https://www.thecustomercollection.com/tools/tag/Survey monthly 0.5 https://www.thecustomercollection.com/tools/tag/Empathy+Mapping monthly 0.5 https://www.thecustomercollection.com/tools/tag/How+might+we monthly 0.5 https://www.thecustomercollection.com/tools/tag/collaboration monthly 0.5 https://www.thecustomercollection.com/tools/tag/moderation monthly 0.5 https://www.thecustomercollection.com/tools/tag/Copywriting monthly 0.5 https://www.thecustomercollection.com/practice daily 0.75 2021-02-27 https://www.thecustomercollection.com/practice/commerzbank-running-a-design-sprint-in-the-banking-industry monthly 0.5 2021-02-27 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1614428991553-CXNW3WV1A3EERG2U8BQ4/Commerzbank.jpeg Practice - Commerzbank: Running a Design Sprint in the Banking Industry Source: Sprint Stories https://www.thecustomercollection.com/practice/use-your-customers-time-wisely-when-you-ask-for-their-feedback monthly 0.5 2020-07-09 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1594284080590-CLKY6FGNP0PP91LZ4NBA/Wartezeit+nutzen+f%C3%BCr+Fragen.PNG Practice - Use Your Customer's Time Wisely When You Ask For Feedback Source: Enhancv.com https://www.thecustomercollection.com/practice/how-casper-uses-ai-to-create-a-bot-for-insomniacs monthly 0.5 2020-06-10 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591797803418-MBW9JRZCTPJNEH15W2TD/Insomnobot3000.jpg Practice - How Casper uses AI to create a bot for insomniacs Source: Insomnobot3000 https://www.thecustomercollection.com/practice/what-we-can-learn-from-amazons-leaked-email-template monthly 0.5 2020-06-10 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591175054874-5CJZCQAWTQMNZUJXPGXQ/Amazon+email+template.jpeg Practice - What to Learn from Amazon's Leaked Email Template Source: Reddit https://www.thecustomercollection.com/practice/are-you-a-turkey-guy-subways-personalized-experiences monthly 0.5 2020-06-03 https://www.thecustomercollection.com/practice/sephoras-way-to-communicate-without-speaking monthly 0.5 2020-06-10 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1590994373652-2UOGAT85QHITUEJSCVKS/Sephora_Basket_System.PNG Practice - Sephora's Way to Communicate Without Speaking Source: Huffpost, Sephora’s Color-Coded Basket System https://www.thecustomercollection.com/practice/make-me-laugh-newsletter-unsubscription-done-right monthly 0.5 2020-09-26 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1589802822057-QPMHD7541B68PMCYPYLP/Newsletter+Abmeldung+Funny.jpg Practice - Make Me Laugh: Newsletters Done Right https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1601128392483-HRBZ4M1R6SKN7Q90BLUY/Thefemalecompany.png Practice - Make Me Laugh: Newsletters Done Right https://www.thecustomercollection.com/practice/maisons-du-monde-tell-me-why-youre-leaving monthly 0.5 2020-07-02 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1589798468028-SCVN7561N3D25KJI3LH6/Newsletter+Abmeldung.png Practice - Maisons Du Monde: Tell Me Why You`re Leaving https://www.thecustomercollection.com/practice/category/Practices monthly 0.5 https://www.thecustomercollection.com/practice/tag/template monthly 0.5 https://www.thecustomercollection.com/practice/tag/Financial+Industry monthly 0.5 https://www.thecustomercollection.com/practice/tag/Facilitation monthly 0.5 https://www.thecustomercollection.com/practice/tag/Remove+Predictability monthly 0.5 https://www.thecustomercollection.com/practice/tag/Creation monthly 0.5 https://www.thecustomercollection.com/practice/tag/Customer+Feedback monthly 0.5 https://www.thecustomercollection.com/practice/tag/Chatbot monthly 0.5 https://www.thecustomercollection.com/practice/tag/In-Store monthly 0.5 https://www.thecustomercollection.com/practice/tag/Design+Sprint monthly 0.5 https://www.thecustomercollection.com/practice/tag/Customer+Journey monthly 0.5 https://www.thecustomercollection.com/practice/tag/Newsletter monthly 0.5 https://www.thecustomercollection.com/practice/tag/Design monthly 0.5 https://www.thecustomercollection.com/practice/tag/personalization monthly 0.5 https://www.thecustomercollection.com/practice/tag/Survey monthly 0.5 https://www.thecustomercollection.com/practice/tag/Feedback monthly 0.5 https://www.thecustomercollection.com/practice/tag/visual monthly 0.5 https://www.thecustomercollection.com/practice/tag/email monthly 0.5 https://www.thecustomercollection.com/practice/tag/Suprise+Customers monthly 0.5 https://www.thecustomercollection.com/practice/tag/Communication monthly 0.5 https://www.thecustomercollection.com/inspire daily 1.0 2022-08-31 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1591187319891-T1VL615QBE709ODXRFWN/amy-shamblen-lJt-3NUFng4-unsplash.jpg INSPIRATION - Spice Up Your Warm-Up https://www.thecustomercollection.com/about daily 0.75 2020-07-31 https://images.squarespace-cdn.com/content/v1/5ea0458474c0187d7d5b3180/1596182906949-Q56VGCBGMAWWI2SQ9ZE8/giphy.gif About https://www.thecustomercollection.com/contact daily 0.75 2020-06-10